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Terms of Service

In effect from Sep 2026

These terms cover your use of PlanRill. By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

1. The service

PlanRill is a project management platform operated by WynLara ("PlanRill", "we"), a company registered in California, United States, and provided over the internet. We improve it continuously, so features may be added, changed, or withdrawn. If we withdraw something you depend on, we will give reasonable notice.

2. Accounts

You need a verified email address to sign in. Keep your credentials to yourself — you are responsible for what happens under your account, and for telling us promptly if you believe it has been compromised.

Each organization has exactly one owner, who is responsible for its subscription and for the people invited into it. Owners and administrators can see and manage every project in their organization; the person who invites a member is responsible for that member's use of the service. Ownership moves only by a transfer the new owner accepts.

3. Acceptable use

Do not use PlanRill to:

  • break the law, or infringe anyone's rights;
  • upload malware, or content that is unlawful, harassing, or that you have no right to share;
  • attack, overload, probe, or reverse-engineer the service, or try to reach another organization's data;
  • resell or white-label the service, or scrape it in bulk, without our written agreement.

4. Your content stays yours

You keep every right you have in the content you put into PlanRill. You grant us only the permission we need to run the service for you — to store your content, display it back to the people you have given access, back it up, and transmit it. That permission ends when you delete the content or close the account.

You are responsible for having the right to upload what you upload, and for the lawfulness of the personal data your team puts into a workspace.

5. Planrill AI

Planrill AI is an optional assistant inside the service. It reads only what you can already see, and it answers as an advisor, not as a record — check anything you rely on. It never changes your workspace without a person's approval: it proposes, a person applies — a one-off change, a standing rule, or a short plan that then runs within what was approved — and every change it makes is logged and can be undone for as long as the item is untouched. Your organization's use of the assistant is metered in credits according to its plan. If your organization must not use it, tell us and we will turn it off for you. The Privacy Policy names the processor that produces the answers.

6. Plans, billing, and cancellation

The Free plan is genuinely free, and is limited to what the pricing page advertises. Paid plans are billed in advance through Stripe, monthly or annually, on your organization's own anniversary date, and renew automatically until cancelled.

  • Changing plan or payment details happens in the billing portal, reachable from Settings.
  • Cancelling stops the next renewal. Your subscription runs to the end of the period you have already paid for; we do not pro-rate refunds for an unused part of a period.
  • If a payment fails, we retry it and warn you. If it keeps failing, features may be restricted until the invoice is settled — your data is not deleted.
  • If you exceed a plan limit, we ask you to resolve it rather than charging you silently for the overage.
  • Pricescan change with at least 30 days' notice before your next renewal. Taxes are your responsibility where they apply.

7. Availability

We work hard to keep PlanRill available and fast, but we do not offer a guaranteed uptime commitment on standard plans. Maintenance, third-party outages, and faults happen. Enterprise agreements can include a service level commitment — talk to us.

8. Suspension and termination

You can stop using PlanRill at any time and delete your organization from Settings. We may suspend or close an account that breaches these terms, creates a security or legal risk, or has an unpaid invoice after we have asked for payment. Unless the law prevents it, we will tell you why and give you a chance to export your data.

9. Disclaimers

PlanRill is provided "as is". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, and you remain responsible for keeping your own backups of anything you cannot afford to lose.

10. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, or consequential damages, or for lost profits or lost data. Our total liability arising from the service is limited to the amount you paid us in the twelve months before the claim arose.

Nothing here excludes liability that cannot legally be excluded, including for fraud, or for death or personal injury caused by negligence.

11. Governing law

These terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. The state and federal courts located in California have exclusive jurisdiction over any dispute arising from them. If you are a consumer, this does not deprive you of protections you have under the mandatory law of your own country.

12. Changes to these terms

If we make a material change we will email the address on your account at least 30 days beforehand. Continuing to use PlanRill after a change takes effect means you accept it. The date at the top always reflects the current version.

13. Contact

Questions about these terms: get in touch. See also our Privacy Policy, which forms part of this agreement.